FedEx (Canada): WORST EXPERIENCE EVER!!! Avoid if possible!!! I...
GetHuman用户GetHuman-isis_ma来自November 28th, 2017的FedEx (Canada)条客户评论
GetHuman-isis_ma案的背景
GetHuman：GetHuman-isis_ma-您能告诉我们其他FedEx (Canada)个客户何时提起诉讼吗？
GetHuman-isis_ma：Sure。在November 21st上是middle of the night。
GetHuman：您是否接触到FedEx (Canada)，如果可以，怎么做？
GetHuman：这些常见的FedEx (Canada)客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-isis_ma 常见 FedEx (Canada) 问题的列表）
GetHuman-isis_ma：“ Make a shipment”是我尝试使用to call的原因。
GetHuman-isis_ma对FedEx (Canada)客户服务的评价
GetHuman：那么，您如何总结GetHuman的FedEx (Canada)客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-isis_ma：WORST EXPERIENCE EVER!!! Avoid if possible!!! I ordered an incredibly important book for my masters degree a week before class started and now, a month later, I still don't have it. When the package didn't arrive when I expected it to, I tracked it online only to find that it was already here in Edmonton but that FedEx couldn't find my address. I found this strange as I had also ordered several other books from many different sources and they had all easily found my place on time...if not early. My address is VERY straightforward. I call customer service so I can pick it up. I'm refused, the customer service rep was incredibly rude and abrupt. I'm told that I can only fill out a claim form. I explain that I don't care about that and that I don't want to complain. All I want is to pick up the book. Again, I'm refused. I fill out the claim report and their grand resolution was to SEND THE BOOK BACK! I call AGAIN to find out what on earth happened and why I was made to fill out a claim only to be ignored. I'm assured that a manager will call me in ** hours. Several days later NO ONE has called me so I call yet AGAIN. The customer service rep was INCREDIBLY RUDE. I told the story again and explained that I just needed answers as I was charged for the package a month ago and needed to get this settled. The rep asked me not to think of her as a liar. I started laughing and tried to explain that of course I didn't think that and that I wasn't blaming her or anything like that. I simply wanted to get this resolved. Before I could finish she actually moved the phone a bit away and then screamed "UGHHHH CAN YOU JUST LET ME TALK! JESUS!!!" I was so shocked that I didn't know what to do. After a few moments I managed to pick my jaw off the floor and hang up. First time EVER that I've hung up on a rep. Incompetent delivery, complete lack of organization and hands down, the worst customer service I've ever received.
GetHuman：让我们量化一下您与FedEx (Canada)联系的经验。在1到5的范围内，如何轻松解决FedEx (Canada)问题？
GetHuman-isis_ma：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-isis_ma：在沟通方面，我会给他们五分之三的four。
GetHuman：FedEx (Canada)快速有效地解决问题的能力又如何呢？
GetHuman-isis_ma：为此，我要说出五分之二的one。
GetHuman：最后-对其他FedEx (Canada)客户有何建议？
GetHuman-isis_ma：在一天中的早些时候或深夜给他们打电话。不要忘记FedEx (Canada)可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-isis_ma在November 21st, 2017发生的FedEx (Canada)客户服务问题中得到了一些有用的反馈和措辞。