Express Scripts: Was never notified that my Rx had a generic ava...
GetHuman用户~Anonymous来自October 31st, 2017的Express Scripts条客户评论
~Anonymous案的背景
GetHuman：~Anonymous-您能告诉我们其他Express Scripts个客户何时提起诉讼吗？
~Anonymous：Yeah。在October 22nd上是middle of the night。
GetHuman：您是否接触到Express Scripts，如果可以，怎么做？
GetHuman：这些常见的Express Scripts客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Anonymous 常见 Express Scripts 问题的列表）
~Anonymous：“ Recover Account”是我尝试使用to call的原因。
~Anonymous对Express Scripts客户服务的评价
GetHuman：那么，您如何总结GetHuman的Express Scripts客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Anonymous：Was never notified that my Rx had a generic available, per my Dr's Rx there was no generic at time of dispense. When I called to get a refill, I was not told a generic was now available and that I'd be receiving this. A week later, I was charged for and received the generic drug. When I finally sorted out what happened, the pharmacy claims it's not their error as it was processed properly and that they are allowed to substitute generics. Apparently notification isn't required.
GetHuman：让我们量化一下您与Express Scripts联系的经验。在1到5的范围内，如何轻松解决Express Scripts问题？
~Anonymous：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Anonymous：在沟通方面，我会给他们五分之三的one。
GetHuman：Express Scripts快速有效地解决问题的能力又如何呢？
~Anonymous：为此，我要说出五分之二的two。
GetHuman：最后-对其他Express Scripts客户有何建议？
~Anonymous：在一天中的早些时候或深夜给他们打电话。不要忘记Express Scripts可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Anonymous在October 22nd, 2017发生的Express Scripts客户服务问题中得到了一些有用的反馈和措辞。