Expedia: I don't think I've ever seen such a poor level...
GetHuman用户~Lana来自noviembre 21º, 2017的Expedia条客户评论
~Lana案的背景
GetHuman:~Lana-您能告诉我们其他Expedia个客户何时提起诉讼吗?
~Lana:Yes。在noviembre 19º上是morning。
GetHuman:您是否接触到Expedia,如果可以,怎么做?
GetHuman:这些常见的Expedia客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Lana 常见 Expedia 问题的列表)
~Lana:“ Update account information”是我尝试使用to call的原因。
~Lana对Expedia客户服务的评价
GetHuman:那么,您如何总结GetHuman的Expedia客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Lana:I don't think I've ever seen such a poor level of service. I called Expedia to apply Reward points on my account, since they weren't properly applied after my previous purchases. I had all required info (i.e. Itinerary number, email confirmations) and all they had to do is to adjust my Reward points accordingly. To make a long story short, after * hours on the phone with * different reps and numerous repetitions of the same story I had to hang up.... I use Expedia for all my travel needs, but when it comes to customer service, they always disappoint. This unfortunately was not my first negative encounter with them.
GetHuman:让我们量化一下您与Expedia联系的经验。在1到5的范围内,如何轻松解决Expedia问题?
~Lana:为了给您找到帮助的方便,我会给他们五分之三的two。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Lana:在沟通方面,我会给他们五分之三的five。
GetHuman:Expedia快速有效地解决问题的能力又如何呢?
~Lana:为此,我要说出五分之二的two。
GetHuman:最后-对其他Expedia客户有何建议?
~Lana:在一天中的早些时候或深夜给他们打电话。不要忘记Expedia可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Lana在noviembre 19º, 2017发生的Expedia客户服务问题中得到了一些有用的反馈和措辞。