EZ-Pass Massachusetts: You never get an option to get to a human being...
GetHuman用户~jonathan来自November 23rd, 2017的EZ-Pass Massachusetts条客户评论
~jonathan案的背景
GetHuman：~jonathan-您能告诉我们其他EZ-Pass Massachusetts个客户何时提起诉讼吗？
~jonathan：Sure。在November 13th上是evening。
GetHuman：您是否接触到EZ-Pass Massachusetts，如果可以，怎么做？
GetHuman：这些常见的EZ-Pass Massachusetts客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~jonathan 常见 EZ-Pass Massachusetts 问题的列表）
~jonathan：“ Overcharges on My Account”是我尝试使用to call的原因。
~jonathan对EZ-Pass Massachusetts客户服务的评价
GetHuman：那么，您如何总结GetHuman的EZ-Pass Massachusetts客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~jonathan：You never get an option to get to a human being. You can do it accidentally, but they seem to have deliberately taken the voice option out of the menu. The menu is circular. Pressing zero just brings you back to the beginning. None of the menu options are for help with an existing account, other than an option that tells you what your balance is and when the last deduction was made. I managed to finally get to someone in the violations department who transferred me to someone in customer service. I had tried to update my credit card online, and kept getting a message saying it wasn't updated (even though it was), so maybe if they fix their site, it will ease whatever problem they have providing customer service normally.
GetHuman：让我们量化一下您与EZ-Pass Massachusetts联系的经验。在1到5的范围内，如何轻松解决EZ-Pass Massachusetts问题？
~jonathan：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~jonathan：在沟通方面，我会给他们五分之三的five。
GetHuman：EZ-Pass Massachusetts快速有效地解决问题的能力又如何呢？
~jonathan：为此，我要说出五分之二的four。
GetHuman：最后-对其他EZ-Pass Massachusetts客户有何建议？
~jonathan：在一天中的早些时候或深夜给他们打电话。不要忘记EZ-Pass Massachusetts可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~jonathan在November 13th, 2017发生的EZ-Pass Massachusetts客户服务问题中得到了一些有用的反馈和措辞。