DirecTV: The Customer Retention Rep was obtuse at best...
GetHuman用户GetHuman-303292来自November 19., 2017的DirecTV条客户评论
GetHuman-303292案的背景
GetHuman：GetHuman-303292-您能告诉我们其他DirecTV个客户何时提起诉讼吗？
GetHuman-303292：Yeah。在November 13.上是middle of the night。
GetHuman：您是否接触到DirecTV，如果可以，怎么做？
GetHuman-303292：我使用了我在GetHuman DirecTV客户电话号码页面上找到的800-531-5000号码：DirecTV客户服务电话号码 GetHuman：这些常见的DirecTV客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-303292 常见 DirecTV 问题的列表）
GetHuman-303292：“ Payment Inquiry”是我尝试使用to call的原因。
GetHuman-303292对DirecTV客户服务的评价
GetHuman：那么，您如何总结GetHuman的DirecTV客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-303292：The Customer Retention Rep was obtuse at best. She assumed multiple times what a CSR from a previous call was trying to do. I kept telling her as clearly as I could what the CSR said but the Retention Rep kept covering up******€*I don't know... maybe they knew each other.**Anyway, she kept blocking me and I asked to talk to her supervisor and was put on hold for * minutes* she came back on the line and was ***% cooperative. But she did insist again she knew exactly what the other rep was saying. I'm guessing they knew each other... maybe even, the same lady.**People are giving me no sense for hope in America.
GetHuman：让我们量化一下您与DirecTV联系的经验。在1到5的范围内，如何轻松解决DirecTV问题？
GetHuman-303292：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-303292：在沟通方面，我会给他们五分之三的five。
GetHuman：DirecTV快速有效地解决问题的能力又如何呢？
GetHuman-303292：为此，我要说出五分之二的five。
GetHuman：最后-对其他DirecTV客户有何建议？
GetHuman-303292：在一天中的早些时候或深夜给他们打电话。不要忘记DirecTV可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-303292在November 13., 2017发生的DirecTV客户服务问题中得到了一些有用的反馈和措辞。