DirecTV: Asked to speak to retention department, was sen...
GetHuman用户~macval来自November 22., 2017的DirecTV条客户评论
~macval案的背景
GetHuman：~macval-您能告诉我们其他DirecTV个客户何时提起诉讼吗？
~macval：Yeah。在November 19.上是late at night。
GetHuman：您是否接触到DirecTV，如果可以，怎么做？
GetHuman：这些常见的DirecTV客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~macval 常见 DirecTV 问题的列表）
~macval：“ Billing”是我尝试使用to call的原因。
~macval对DirecTV客户服务的评价
GetHuman：那么，您如何总结GetHuman的DirecTV客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~macval：Asked to speak to retention department, was sent to disconnect dept. My bill keeps going up. He offered me a one time $** credit. Said no thank you. I was paying about $**, now $*** and in two months it will be over $*** per month a without the encore channels. What a joke. I told him Dish is offering the *** pkg for $**.** that includes Encore, with HBO, $**.** with DVR and rentals. In one year goes to $***, still a huge savings. He thanked me for being a customer after I said I was going to Dish. That was it. Directv was not interested in keeping as a customer, Ive been with them for all but two years since ****.
GetHuman：让我们量化一下您与DirecTV联系的经验。在1到5的范围内，如何轻松解决DirecTV问题？
~macval：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~macval：在沟通方面，我会给他们五分之三的three。
GetHuman：DirecTV快速有效地解决问题的能力又如何呢？
~macval：为此，我要说出五分之二的two。
GetHuman：最后-对其他DirecTV客户有何建议？
~macval：在一天中的早些时候或深夜给他们打电话。不要忘记DirecTV可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~macval在November 19., 2017发生的DirecTV客户服务问题中得到了一些有用的反馈和措辞。