Dell - Tech Support: Very rude customer support. I was calling to a...
GetHuman用户GetHuman-141824来自November 13th, 2017的Dell - Tech Support条客户评论
GetHuman-141824案的背景
GetHuman：GetHuman-141824-您能告诉我们其他Dell - Tech Support个客户何时提起诉讼吗？
GetHuman-141824：Yes。在November 6th上是evening。
GetHuman：您是否接触到Dell - Tech Support，如果可以，怎么做？
GetHuman：这些常见的Dell - Tech Support客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-141824 常见 Dell - Tech Support 问题的列表）
GetHuman-141824：“ Appointment Setup”是我尝试使用to call的原因。
GetHuman-141824对Dell - Tech Support客户服务的评价
GetHuman：那么，您如何总结GetHuman的Dell - Tech Support客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-141824：Very rude customer support. I was calling to ask for assistance in fixing my son's alienware computer that was having a boot problem because the hard disk drive not found. Tech was telling me that I have to tell the truth who changed the configuration so he can help me. And I said I don't even know because I don't use this computer and I was just calling in behalf of my son. Considering that it was changed unintentionally, all I need is of them to tell me what to do so that next time it happens I know. But he kept on saying I have to be honest and that if the problem is with the software, we need to talk about the cost of fixing the problem. Sounds like this tech in not even here in the U.S. because he has an accent. The worst customer support I have dealt with. Dell needs to train their support on being helpful and not insulting their clients.
GetHuman：让我们量化一下您与Dell - Tech Support联系的经验。在1到5的范围内，如何轻松解决Dell - Tech Support问题？
GetHuman-141824：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-141824：在沟通方面，我会给他们五分之三的four。
GetHuman：Dell - Tech Support快速有效地解决问题的能力又如何呢？
GetHuman-141824：为此，我要说出五分之二的five。
GetHuman：最后-对其他Dell - Tech Support客户有何建议？
GetHuman-141824：在一天中的早些时候或深夜给他们打电话。不要忘记Dell - Tech Support可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-141824在November 6th, 2017发生的Dell - Tech Support客户服务问题中得到了一些有用的反馈和措辞。