DHGate.com: Haven't received my package

GetHuman用户GetHuman-sheliala来自December 8th, 2017的DHGate.com条客户评论

Background on GetHuman-sheliala's case

GetHuman: GetHuman-sheliala - can you tell our other DHGate.com customers when your case took place?
GetHuman-sheliala: Yes. It was evening, on December 1st.
GetHuman: Did you reach out to DHGate.com, and if so, how?
GetHuman-sheliala: I used a live chat I found on the GetHuman DHGate.com customer service contact info page: Contact DHGate.com Customer Service
GetHuman: And which of these common DHGate.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sheliala a list of common DHGate.com problems)
GetHuman-sheliala: "Return an Order" was why I was trying to contact.

GetHuman-sheliala's review of DHGate.com customer service

GetHuman: So how would you sum up your experience for GetHuman's DHGate.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sheliala: Haven't received my package
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-sheliala: Package was suppose to arrive on march **
GetHuman: Let's quantify your experience contacting DHGate.com. On a scale of 1 to 5, how easy is it go get help on a DHGate.com problem?
GetHuman-sheliala: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sheliala: I'd give them a five out of five on communication.
GetHuman: And what about DHGate.com's ability to quickly and effectively address your problem?
GetHuman-sheliala: For that I would say three out of five.
GetHuman: And finally- any advice for other DHGate.com customers?
GetHuman-sheliala: 尽早或晚些时候与他们打交道。不要忘记DHGate.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sheliala taken from his DHGate.com customer service problem that occurred on December 1st, 2017.


4.30 of 5 stars | 81 reviews

GetHuman-sheliala's DHGate.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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