Craftsman: Reps were only interested in selling a service...
GetHuman用户GetHuman-bkos来自December 1st, 2017的Craftsman条客户评论
GetHuman-bkos案的背景
GetHuman：GetHuman-bkos-您能告诉我们其他Craftsman个客户何时提起诉讼吗？
GetHuman-bkos：Yeah。在November 27th上是morning。
GetHuman：您是否接触到Craftsman，如果可以，怎么做？
GetHuman：这些常见的Craftsman客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-bkos 常见 Craftsman 问题的列表）
GetHuman-bkos：“ Complaint”是我尝试使用to call的原因。
GetHuman-bkos对Craftsman客户服务的评价
GetHuman：那么，您如何总结GetHuman的Craftsman客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-bkos：Reps were only interested in selling a service call they admitted was more expensive than a replacement.
GetHuman：您能从11/27/17发生的事情中告诉我们其他人吗？
GetHuman-bkos：I don't like giving my personal information out when it's not relevant to the issue at hand. I could not find instructions to pair a remote control for my car to the garage door opener so I called craftsman looking for help. I had to go back and forth a bit with the woman who answered to reach the right department because I didn't want to give out my address. I gave her my phone number immediately though, that should be enough. I explained that it's irrelevant to have my address because, contrary to her assumption, I didn't call to make an appointment which she would have known if she heard me out before demanding my address. She finally transferred me to a man in technical support or whatever they call that department. After locating the mode number (he didn't know where to tell me to look for it after it wasn't on the outside sticker on the unit he basically just said knowing the unit was *** horsepower was good enough and wanted to move on even though they probably have several dozen *** HP units through the years and this one only had (according to him later in the conversation) * compatible remotes. So if we moved on he would have not been able to tell me what remote I needed. Anyway I found the mode number and he told me what was compatible. Two remotes. I've been using about * remotes all different than the ones he recommended, so they must have been magical because he said firmly their were the only two remotes that could possibly work with the unit. He also later acknowledged the home link in system in my car could work but probably didn't because it may be broken. Well how could it work if it's not one of those two units? Ok. I also told him that the craftsman remote I was holding would work for a day at close range and then stop. Again, a different model number and he said something about different frequencies. Knowing how frequencies work, the remote either can talk to it or not, the frequency difference wouldn't have anything to do with only connecting for a day. All of this was frustrating because it was painfully obvious that had I known nothing about the matter at hand, I was placing my trust in someone who was incompetent or unwilling to put effort into resolving the problem. His motive was as clear as the first rep though: he wanted to sell me a service plan. He asked me if he could look up the address to see if there was a service plan attached to the ** year old unit. I had never heard of a ** year service plan on a garage door opener but I told him most likely no plan was purchased. He then suggested paying for a service call. A technician would come to the house and look at the unit to see if it was dysfunctional. I already know their answer would be yes if they're anything like the support I already received but I asked how much that usually costs. He told me it's usually "at least $***-$***". Wow. To have someone look at the unit!? I don't know if that included a repair or not but I replied "that's much more expensive than a brand new unit" to which he replied "yes". A new comparable unit is available on Sears' website right now for $*** on sale, $*** normally. So even full price that unit is at least $**-$** less than repairing a ** year old unit, on sale it's easily less than half the cost of having a technician come out. Why didn't he offer that option or suggest a replacement instead of the repair that he knew was much more expensive? This has shaken a lifelong confidence in craftsman seeing that they would put little effort into helping and push an overpriced repair this hard. I can only imagine how often they take advantage of those with little to no technical or DIY knowledge.
GetHuman：让我们量化一下您与Craftsman联系的经验。在1到5的范围内，如何轻松解决Craftsman问题？
GetHuman-bkos：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-bkos：在沟通方面，我会给他们五分之三的four。
GetHuman：Craftsman快速有效地解决问题的能力又如何呢？
GetHuman-bkos：为此，我要说出五分之二的one。
GetHuman：最后-对其他Craftsman客户有何建议？
GetHuman-bkos：在一天中的早些时候或深夜给他们打电话。不要忘记Craftsman可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-bkos在November 27th, 2017发生的Craftsman客户服务问题中得到了一些有用的反馈和措辞。