Comcast: The electroninc robot answered and said, "I see...

GetHuman用户~DaveL44来自novembre 27º, 2017的Comcast条客户评论

~DaveL44案的背景

GetHuman:~DaveL44-您能告诉我们其他Comcast个客户何时提起诉讼吗?
~DaveL44:Yes I can。在novembre 24º上是middle of the night。
GetHuman:您是否接触到Comcast,如果可以,怎么做?
~DaveL44:我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码:Comcast客户服务电话号码
GetHuman:这些常见的Comcast客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~DaveL44 常见 Comcast 问题的列表)
~DaveL44:“ Technical support”是我尝试使用to call的原因。

~DaveL44对Comcast客户服务的评价

GetHuman:那么,您如何总结GetHuman的Comcast客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~DaveL44:The electroninc robot answered and said, "I see you are calling from a number on you account. Please verify the street address and last four digits of the primary account holder's social security number." So after doing that I was transferred to a human robot who asked all the same questions. I explained that my problem was that I had a service appointment between ** and ** and it's now almost * and no one showed up. The human replied that the service appointment had never been scheduled and the call we received yesterday confirming the appointment didn't mean anything. (It was the other robot's fault.) After a few minutes of checking on things he made me an appointment for the tomorrow afternoon. So, I guess that's a problem solved.
GetHuman:让我们量化一下您与Comcast联系的经验。在1到5的范围内,如何轻松解决Comcast问题?
~DaveL44:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~DaveL44:在沟通方面,我会给他们五分之三的four。
GetHuman:Comcast快速有效地解决问题的能力又如何呢?
~DaveL44:为此,我要说出五分之二的five。
GetHuman:最后-对其他Comcast客户有何建议?
~DaveL44:在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~DaveL44在novembre 24º, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。

Comcast

1.97 of 5 stars | 1979条评论

~DaveL44的Comcast评论

寻求帮助的困难
1 5星
沟通质量
4 5星
及时和专业
5 5星
整体客户服务评分
3 5星

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