Comcast: Services promised but not provided* terrible cu...
GetHuman用户GetHuman-borismu来自November 29th, 2017的Comcast条客户评论
GetHuman-borismu案的背景
GetHuman：GetHuman-borismu-您能告诉我们其他Comcast个客户何时提起诉讼吗？
GetHuman-borismu：Yes I can。在November 20th上是morning。
GetHuman：您是否接触到Comcast，如果可以，怎么做？
GetHuman-borismu：我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码：Comcast客户服务电话号码 GetHuman：这些常见的Comcast客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-borismu 常见 Comcast 问题的列表）
GetHuman-borismu：“ Account access”是我尝试使用to call的原因。
GetHuman-borismu对Comcast客户服务的评价
GetHuman：那么，您如何总结GetHuman的Comcast客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-borismu：Services promised but not provided* terrible customer service.
GetHuman：您能从11/20/17发生的事情中告诉我们其他人吗？
GetHuman-borismu：Signed up for Comcast cable over a month ago. Promised an X* system from the start and told I could pick it up at the comcast center. Went to the center and was told they did not have any there and they would mail one to my house. Three months later I still did not have it and stopped paying. Now they want to talk to me. The gal on the phone states I was not suppose to get one when I signed up as it is not in the notes. She said she would mail one to me if I updated my account. I made the payment and she said I would have it in *-* days. Here it is *-* weeks later and I still do not have it. I did not pay again and they disconnected my service again and when I call I am on hold for ** minutes before it tells me to leave my name and phone number. Left my name and phone number and never received a call back after * days. I called again and waited on hold * times for ** minutes and then I called from a friends phone and got someone right away. This just shows they do not care about their current customers. Customer service associate states I am not suppose to have an X* system and I tell him I need to speak to a supervisor. After a * minute hold the supervisor is apparently busy with another customer but the regular associate will help me instead. I ask for the corporate number and the associate tells me they do not have a corporate number and I can email Comcast. I am stuck in a contract and Comcast refuses to be held responsible for their mistakes and forces the customer to pay the price of time and anger due to no resolution. I have the corporate number thanks to this site and will call them tomorrow. I am asking they cancel the contract and end my services or provide me the X* and bring my account current at their loss, not mine.
GetHuman：让我们量化一下您与Comcast联系的经验。在1到5的范围内，如何轻松解决Comcast问题？
GetHuman-borismu：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-borismu：在沟通方面，我会给他们五分之三的two。
GetHuman：Comcast快速有效地解决问题的能力又如何呢？
GetHuman-borismu：为此，我要说出五分之二的three。
GetHuman：最后-对其他Comcast客户有何建议？
GetHuman-borismu：在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-borismu在November 20th, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。