Comcast: I have waited * weeks to have my services hooke...

GetHuman用户~DF来自November 19, 2017的Comcast条客户评论

~DF案的背景

GetHuman:~DF-您能告诉我们其他Comcast个客户何时提起诉讼吗?
~DF:Yes I can。在November 18上是afternoon。
GetHuman:您是否接触到Comcast,如果可以,怎么做?
~DF:我使用了我在GetHuman Comcast客户电话号码页面上找到的800-266-2278号码:Comcast客户服务电话号码
GetHuman:这些常见的Comcast客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~DF 常见 Comcast 问题的列表)
~DF:“ Streaming or Download Trouble”是我尝试使用to call的原因。

~DF对Comcast客户服务的评价

GetHuman:那么,您如何总结GetHuman的Comcast客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~DF:I have waited * weeks to have my services hooked up. THEY missed the first installation window they scheduled for me and when I tried calling, I got passed around to * different people. I was given a local number to call however every time I tried calling, I received a pre-recorded message that said "all circuits are currently busy" and I would be hung up on automatically. I finally got through to someone the next day and I was told my account didn't exist. I felt completely violated in having already provided my SSN to a rep previously however no record of my address or account?? It took them another week to set up an account for me and schedule a new installation. So much wasted time and I haven't even started service yet. Way to make a first impression on a new customer!
GetHuman:让我们量化一下您与Comcast联系的经验。在1到5的范围内,如何轻松解决Comcast问题?
~DF:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~DF:在沟通方面,我会给他们五分之三的four。
GetHuman:Comcast快速有效地解决问题的能力又如何呢?
~DF:为此,我要说出五分之二的one。
GetHuman:最后-对其他Comcast客户有何建议?
~DF:在一天中的早些时候或深夜给他们打电话。不要忘记Comcast可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~DF在November 18, 2017发生的Comcast客户服务问题中得到了一些有用的反馈和措辞。

Comcast

1.97 of 5 stars | 1979条评论

~DF的Comcast评论

寻求帮助的困难
3 5星
沟通质量
4 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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