Columbia Sportswear: warranty exchange on winter jacket--offered, bu...
GetHuman用户GetHuman-jackiesa来自December 1st, 2017的Columbia Sportswear条客户评论
GetHuman-jackiesa案的背景
GetHuman：GetHuman-jackiesa-您能告诉我们其他Columbia Sportswear个客户何时提起诉讼吗？
GetHuman-jackiesa：Yeah。在November 25th上是morning。
GetHuman：您是否接触到Columbia Sportswear，如果可以，怎么做？
GetHuman：这些常见的Columbia Sportswear客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-jackiesa 常见 Columbia Sportswear 问题的列表）
GetHuman-jackiesa：“ Track order”是我尝试使用to call的原因。
GetHuman-jackiesa对Columbia Sportswear客户服务的评价
GetHuman：那么，您如何总结GetHuman的Columbia Sportswear客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-jackiesa：warranty exchange on winter jacket--offered, but not done
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman-jackiesa：Columbia offered to honor their warranty and to replace my winter jacket, but said I had to talk with them on the phone to arrange for the exchange. I waited on hold * times for almost or over ** minutes, and never connected with them. I have a pay-as-you-go phone service, so emailed them several times, hoping to do it by email. They sent a form reply saying they respond within * days, but have not. This has been going on for several months--I think they are hoping I will simply give up in frustration. I want my replacement. I loved the one I returned to them, and still think they make a great product, but am getting fed up with their lack of attention. Thank you
GetHuman：让我们量化一下您与Columbia Sportswear联系的经验。在1到5的范围内，如何轻松解决Columbia Sportswear问题？
GetHuman-jackiesa：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-jackiesa：在沟通方面，我会给他们五分之三的two。
GetHuman：Columbia Sportswear快速有效地解决问题的能力又如何呢？
GetHuman-jackiesa：为此，我要说出五分之二的three。
GetHuman：最后-对其他Columbia Sportswear客户有何建议？
GetHuman-jackiesa：在一天中的早些时候或深夜给他们打电话。不要忘记Columbia Sportswear可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-jackiesa在November 25th, 2017发生的Columbia Sportswear客户服务问题中得到了一些有用的反馈和措辞。