Citibank Home Equity Loans: The Filipino guy who answered didn't know what...
GetHuman用户~freeflier1来自November 21st, 2017的Citibank Home Equity Loans条客户评论
~freeflier1案的背景
GetHuman：~freeflier1-您能告诉我们其他Citibank Home Equity Loans个客户何时提起诉讼吗？
~freeflier1：Yup。在November 12th上是middle of the night。
GetHuman：您是否接触到Citibank Home Equity Loans，如果可以，怎么做？
GetHuman：这些常见的Citibank Home Equity Loans客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~freeflier1 常见 Citibank Home Equity Loans 问题的列表）
~freeflier1：“ None of those really matches why I wanted to call Citibank Home Equity Loans that day.”是我尝试使用to call的原因。
~freeflier1对Citibank Home Equity Loans客户服务的评价
GetHuman：那么，您如何总结GetHuman的Citibank Home Equity Loans客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~freeflier1：The Filipino guy who answered didn't know what I was talking about. He was overly, mechanically polite. Ridiculously polite. He gave me the number for the "Litigation" dept. This number was not the number I needed. I was trying to get the "Loss and MITIGATION dept.". That is the one for modifications on the loan. After several misunderstandings, the guy finally understood what I was going for and then gave me THIS number again, the ***-***-****, as he felt all satisfied in finally giving me the right one-------NOT. *When I first called, in the list of options, I picked "refinancing" since that was the closest option, I thought. That option proceeded to give me another number to call which was not the right dept either.**So I re-dialed the first number and picked the paying off the loan option, number *. That time, I got a live person, another Filipino guy, who was still in the wrong dept. He gave me the right number finally. *-***-***-**** and then I find out they're closed on weekends
GetHuman：让我们量化一下您与Citibank Home Equity Loans联系的经验。在1到5的范围内，如何轻松解决Citibank Home Equity Loans问题？
~freeflier1：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~freeflier1：在沟通方面，我会给他们五分之三的five。
GetHuman：Citibank Home Equity Loans快速有效地解决问题的能力又如何呢？
~freeflier1：为此，我要说出五分之二的five。
GetHuman：最后-对其他Citibank Home Equity Loans客户有何建议？
~freeflier1：在一天中的早些时候或深夜给他们打电话。不要忘记Citibank Home Equity Loans可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~freeflier1在November 12th, 2017发生的Citibank Home Equity Loans客户服务问题中得到了一些有用的反馈和措辞。