Citi Cards: I called in to customer service w* one of the e...

GetHuman用户~HATECITICARDS来自November 20th, 2017的Citi Cards条客户评论

~HATECITICARDS案的背景

GetHuman:~HATECITICARDS-您能告诉我们其他Citi Cards个客户何时提起诉讼吗?
~HATECITICARDS:Yeah。在November 19th上是afternoon。
GetHuman:您是否接触到Citi Cards,如果可以,怎么做?
~HATECITICARDS:我使用了我在GetHuman Citi Cards客户电话号码页面上找到的800-950-5114号码:Citi Cards客户服务电话号码
GetHuman:这些常见的Citi Cards客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~HATECITICARDS 常见 Citi Cards 问题的列表)
~HATECITICARDS:“ Points Redemption”是我尝试使用to call的原因。

~HATECITICARDS对Citi Cards客户服务的评价

GetHuman:那么,您如何总结GetHuman的Citi Cards客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~HATECITICARDS:I called in to customer service w* one of the easiest issues there is when you are a csr... I called to update my MAILING ADDRESS!!!! OMG!!!! Worst mistake I ever could have done... I had to talk to * different reps & the final rep was in the fraud dept. OMG WORST SITUATION I HAVE EVER HAD TO DEAL WITH!!! After I spoke to the *th rep she had * call me bk after I was on the line w* her for ** mins having to repeat over & over the answers to my verification questions! I have chase, bank of America & Capitol one cards & I have never experienced such foolishness!! And keep in mind this was my *st call to the customer service line as a new member! I'm seriously thinking about canceling my card that I just got approved for * days ago! THIS IS UNACCEPTABLE!!!
GetHuman:让我们量化一下您与Citi Cards联系的经验。在1到5的范围内,如何轻松解决Citi Cards问题?
~HATECITICARDS:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~HATECITICARDS:在沟通方面,我会给他们五分之三的four。
GetHuman:Citi Cards快速有效地解决问题的能力又如何呢?
~HATECITICARDS:为此,我要说出五分之二的five。
GetHuman:最后-对其他Citi Cards客户有何建议?
~HATECITICARDS:在一天中的早些时候或深夜给他们打电话。不要忘记Citi Cards可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~HATECITICARDS在November 19th, 2017发生的Citi Cards客户服务问题中得到了一些有用的反馈和措辞。

Citi Cards

4.54 of 5 stars | 74条评论

~HATECITICARDS的Citi Cards评论

寻求帮助的困难
5 5星
沟通质量
4 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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