Chegg: Poor! I signed up for the "homework help" optio...
GetHuman用户~JR来自November 18., 2017的Chegg条客户评论
~JR案的背景
GetHuman：~JR-您能告诉我们其他Chegg个客户何时提起诉讼吗？
~JR：Yup。在November 11.上是middle of the night。
GetHuman：您是否接触到Chegg，如果可以，怎么做？
GetHuman：这些常见的Chegg客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~JR 常见 Chegg 问题的列表）
~JR：“ Warranty claim”是我尝试使用to call的原因。
~JR对Chegg客户服务的评价
GetHuman：那么，您如何总结GetHuman的Chegg客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~JR：Poor! I signed up for the "homework help" option under the impression that it was around $*.** monthly and was charged for the annual fee of $**.**, which overdrew my account as I was not anticipating this charge amount. After searching to find a customer service phone number, which is not available on the website, I contacted customer service speaking with a representative that refunded the charge and educated that the overdraft fee incurred as a result could be refunded. After following up multiple times to no avail, the fee was not refunded as promised. Instead I received a policy reponse. This is disturbing since not only was I promised this refund, but I was advised that many other customers had the exact same issue the exact same way. I will report this to the Attorney General's office.
GetHuman：让我们量化一下您与Chegg联系的经验。在1到5的范围内，如何轻松解决Chegg问题？
~JR：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~JR：在沟通方面，我会给他们五分之三的five。
GetHuman：Chegg快速有效地解决问题的能力又如何呢？
~JR：为此，我要说出五分之二的two。
GetHuman：最后-对其他Chegg客户有何建议？
~JR：在一天中的早些时候或深夜给他们打电话。不要忘记Chegg可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~JR在November 11., 2017发生的Chegg客户服务问题中得到了一些有用的反馈和措辞。