CenterPoint Energy: Same as a few others have said. Paid for a same...
GetHuman用户~Abused Customer来自November 15, 2017的CenterPoint Energy条客户评论
~Abused Customer案的背景
GetHuman:~Abused Customer-您能告诉我们其他CenterPoint Energy个客户何时提起诉讼吗?
~Abused Customer:Yes。在November 10上是middle of the night。
GetHuman:您是否接触到CenterPoint Energy,如果可以,怎么做?
GetHuman:这些常见的CenterPoint Energy客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Abused Customer 常见 CenterPoint Energy 问题的列表)
~Abused Customer:“ Change appointment”是我尝试使用to call的原因。
~Abused Customer对CenterPoint Energy客户服务的评价
GetHuman:那么,您如何总结GetHuman的CenterPoint Energy客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Abused Customer:Same as a few others have said. Paid for a same day set up. **$ extra. Left work early and didn't leave the house all night which caused me to lose a full day that I could have been moving and working. Next day i call in and they say the tech recorded leaving at *:**pm and nobody was home. Fiance and myself were at the house from *:**PM untill *AM this morning. Had chinese food delivered at *:**PM. Don't have ANYTHING in the house yet such as tv's or radios that can cause us to not hear anything. I explained to the rep and her supervisor all of the above conditions and was told that no refunds will be given and that they wont be able to come out to turn everything on untill the next friday. A full week after the account is set up. When she asked if she could help with anything else I informed her that a little less monopoly in the industry would go a long way for customer service. They are the only provider and they know it for sure.
GetHuman:让我们量化一下您与CenterPoint Energy联系的经验。在1到5的范围内,如何轻松解决CenterPoint Energy问题?
~Abused Customer:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Abused Customer:在沟通方面,我会给他们五分之三的five。
GetHuman:CenterPoint Energy快速有效地解决问题的能力又如何呢?
~Abused Customer:为此,我要说出五分之二的four。
GetHuman:最后-对其他CenterPoint Energy客户有何建议?
~Abused Customer:在一天中的早些时候或深夜给他们打电话。不要忘记CenterPoint Energy可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Abused Customer在November 10, 2017发生的CenterPoint Energy客户服务问题中得到了一些有用的反馈和措辞。