Carid.com: I spoke with three different CSRs and a supervi...
GetHuman用户~Laurie来自November 8, 2017的Carid.com条客户评论
~Laurie案的背景
GetHuman:~Laurie-您能告诉我们其他Carid.com个客户何时提起诉讼吗?
~Laurie:Yup。在November 5上是middle of the night。
GetHuman:您是否接触到Carid.com,如果可以,怎么做?
GetHuman:这些常见的Carid.com客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Laurie 常见 Carid.com 问题的列表)
~Laurie:“ Track order”是我尝试使用to call的原因。
~Laurie对Carid.com客户服务的评价
GetHuman:那么,您如何总结GetHuman的Carid.com客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Laurie:I spoke with three different CSRs and a supervisor and was given four different delivery dates. I ordered the item as a Christmas gift on ******** and have still not received it. I have now been told it should arrive ********. That is unbelievably poor customer service. I was told I will receive a *% maximum discount for my "inconvenience." This was a Christmas git to someone, and he is still asking me where it is. The cost of the item should be waived and my credit card should be credited. This is the worst customer service I have ever experienced in my life. I am a first-time customer to CarID and will make sure everyone I know is aware of how I was treated.
GetHuman:让我们量化一下您与Carid.com联系的经验。在1到5的范围内,如何轻松解决Carid.com问题?
~Laurie:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Laurie:在沟通方面,我会给他们五分之三的two。
GetHuman:Carid.com快速有效地解决问题的能力又如何呢?
~Laurie:为此,我要说出五分之二的one。
GetHuman:最后-对其他Carid.com客户有何建议?
~Laurie:在一天中的早些时候或深夜给他们打电话。不要忘记Carid.com可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Laurie在November 5, 2017发生的Carid.com客户服务问题中得到了一些有用的反馈和措辞。