Capital One: I am proud of the way I handle my bills--I pay...
GetHuman用户~Bonnie来自Oktober 31., 2017的Capital One条客户评论
~Bonnie案的背景
GetHuman：~Bonnie-您能告诉我们其他Capital One个客户何时提起诉讼吗？
~Bonnie：Yes。在Oktober 25.上是morning。
GetHuman：您是否接触到Capital One，如果可以，怎么做？
GetHuman：这些常见的Capital One客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Bonnie 常见 Capital One 问题的列表）
~Bonnie：“ Complaint”是我尝试使用to call的原因。
~Bonnie对Capital One客户服务的评价
GetHuman：那么，您如何总结GetHuman的Capital One客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Bonnie：I am proud of the way I handle my bills--I pay regularly and on time. I set my Capital One payment to be paid every * weeks on BillPay. As a result, one month, * payments were made. Both payments got credited to the current month, making my next month's payment "late." Even though I have been an outstanding customer, Capital One jacked my interest rate up from *.* percent to ** percent. I called and got an Indian representative who could hardly speak English. All he did was read from a script. When I asked for his supervisor, I got the same type of person--totally unhelpful and non-caring. I could not make them understand that I was not behind in my payments, I was actually AHEAD! **I got nowhere with them so I went to a savings and loan and got a loan to pay them off. DO NOT DO BUSINESS WITH CAPITAL ONE.
GetHuman：让我们量化一下您与Capital One联系的经验。在1到5的范围内，如何轻松解决Capital One问题？
~Bonnie：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Bonnie：在沟通方面，我会给他们五分之三的five。
GetHuman：Capital One快速有效地解决问题的能力又如何呢？
~Bonnie：为此，我要说出五分之二的five。
GetHuman：最后-对其他Capital One客户有何建议？
~Bonnie：在一天中的早些时候或深夜给他们打电话。不要忘记Capital One可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Bonnie在Oktober 25., 2017发生的Capital One客户服务问题中得到了一些有用的反馈和措辞。