Capital One Auto Finance: I have been trying to get through to this numbe...

GetHuman用户~JPOULE来自November 26th, 2017的Capital One Auto Finance条客户评论

Background on ~JPOULE's case

GetHuman: ~JPOULE - can you tell our other Capital One Auto Finance customers when your case took place?
~JPOULE: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
~JPOULE: I used the 877-817-7861 number I found for on the GetHuman Capital One Auto Finance customer phone number page I was on: Capital One Auto Finance Customer Service Phone Number
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~JPOULE a list of common Capital One Auto Finance problems)
~JPOULE: "Cancel or Change Account" was why I was trying to call.

~JPOULE's review of Capital One Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JPOULE: I have been trying to get through to this number for * weeks. I get put on autohold - or the system does not recognize my account or SSN number at all and hangs up. I need to talk to someone about my loan as I am behind and in danger of default. How do I get through...?
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~JPOULE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JPOULE: I'd give them a two out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~JPOULE: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~JPOULE: 在一天中的早些时候或深夜给他们打电话。不要忘记Capital One Auto Finance可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~JPOULE taken from his Capital One Auto Finance customer service problem that occurred on November 22nd, 2017.

Capital One Auto Finance

3.29 of 5 stars | 108 reviews

~JPOULE's Capital One Auto Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One Auto Finance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One Auto Finance in any way.

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