Blue Cross Blue Shield (MA): Very bad customer service
GetHuman用户GetHuman20649来自December 4th, 2017的Blue Cross Blue Shield (MA)条客户评论
GetHuman20649案的背景
GetHuman：GetHuman20649-您能告诉我们其他Blue Cross Blue Shield (MA)个客户何时提起诉讼吗？
GetHuman20649：Yes I can。在November 30th上是afternoon。
GetHuman：您是否接触到Blue Cross Blue Shield (MA)，如果可以，怎么做？
GetHuman：这些常见的Blue Cross Blue Shield (MA)客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman20649 常见 Blue Cross Blue Shield (MA) 问题的列表）
GetHuman20649：“ Overcharge/Strange charge”是我尝试使用to call的原因。
GetHuman20649对Blue Cross Blue Shield (MA)客户服务的评价
GetHuman：那么，您如何总结GetHuman的Blue Cross Blue Shield (MA)客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman20649：Very bad customer service
GetHuman：您能从11/30/17发生的事情中告诉我们其他人吗？
GetHuman20649：Horrible. called BCSC. Refused to send me a paper formulary. Refused to tell me which is the preferred pharmacy chain of BSBS. Really, not exaggerating. Absolutely refused.*Also apparently there is no place where a MEMBER of BCBS can talk to a PERSON face to face. Noplace. Every single question I have been referred to " go to our website", which of course requires, ah perhaps ** minutes or * hours to find what I am looking for, plus, it requires that I have a computer, a printer, and an internet connection - which all of course paid for by me. BCBS of MA has the worst customer service ever. Often takes me ** minutes on my phone, on my minutes to get to a person, and I have to listen to repeated taped messages that are irrelevant and consume more of my phone minutes that I pay for.
GetHuman：让我们量化一下您与Blue Cross Blue Shield (MA)联系的经验。在1到5的范围内，如何轻松解决Blue Cross Blue Shield (MA)问题？
GetHuman20649：为了给您找到帮助的方便，我会给他们五分之三的three。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman20649：在沟通方面，我会给他们五分之三的four。
GetHuman：Blue Cross Blue Shield (MA)快速有效地解决问题的能力又如何呢？
GetHuman20649：为此，我要说出五分之二的five。
GetHuman：最后-对其他Blue Cross Blue Shield (MA)客户有何建议？
GetHuman20649：在一天中的早些时候或深夜给他们打电话。不要忘记Blue Cross Blue Shield (MA)可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman20649在November 30th, 2017发生的Blue Cross Blue Shield (MA)客户服务问题中得到了一些有用的反馈和措辞。