Best Buy: Chat agent was fine, referred me to **** number...
GetHuman用户~John E来自November 16th, 2017的Best Buy条客户评论
~John E案的背景
GetHuman:~John E-您能告诉我们其他Best Buy个客户何时提起诉讼吗?
~John E:Yes I can。在November 9th上是afternoon。
GetHuman:您是否接触到Best Buy,如果可以,怎么做?
GetHuman:这些常见的Best Buy客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~John E 常见 Best Buy 问题的列表)
~John E:“ Make a Purchase”是我尝试使用to call的原因。
~John E对Best Buy客户服务的评价
GetHuman:那么,您如何总结GetHuman的Best Buy客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~John E:Chat agent was fine, referred me to **** number. No resolution available. Purchased a collectors edition DVD set (valued at $***) and found Season * missing. Have returned to home in New Zealand where upon opening the packaging found that season * was missing - each season is presented in its own folio within a file box for the complete series. Best Buy not willing to ship replacement product or missing season to resolve - they asked if I could ship the incomplete product back (whiich I can for around $***) but Best Buy not willing to pay for shipping. No resolution offered. Seemed simple enough for them to ship the missing season to a local IN address, but no - could not do that either.
GetHuman:让我们量化一下您与Best Buy联系的经验。在1到5的范围内,如何轻松解决Best Buy问题?
~John E:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~John E:在沟通方面,我会给他们五分之三的five。
GetHuman:Best Buy快速有效地解决问题的能力又如何呢?
~John E:为此,我要说出五分之二的one。
GetHuman:最后-对其他Best Buy客户有何建议?
~John E:在一天中的早些时候或深夜给他们打电话。不要忘记Best Buy可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~John E在November 9th, 2017发生的Best Buy客户服务问题中得到了一些有用的反馈和措辞。