Barnes & Noble: I called B&N seeking a credit for services I ha...
GetHuman用户~Turbodog来自November 21, 2017的Barnes & Noble条客户评论
~Turbodog案的背景
GetHuman：~Turbodog-您能告诉我们其他Barnes & Noble个客户何时提起诉讼吗？
~Turbodog：Yeah。在November 14上是afternoon。
GetHuman：您是否接触到Barnes & Noble，如果可以，怎么做？
GetHuman：这些常见的Barnes & Noble客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Turbodog 常见 Barnes & Noble 问题的列表）
~Turbodog：“ Cancel order”是我尝试使用to call的原因。
~Turbodog对Barnes & Noble客户服务的评价
GetHuman：那么，您如何总结GetHuman的Barnes & Noble客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Turbodog：I called B&N seeking a credit for services I had not requested. I had an old Newsweek print subscription, that was converted by Newsweek to a digital edition in ****. I tried the digital edition, but found it hard to use. I e-mailed Newsweek in August of **** requesting the cancellation of my subscription, and a credit for any unused portion of my pre-payment. Newsweek sent me a cancellation via e-mail on ******* and no additional charges came to me until November. On ******* the monthly charges started reappearing again on my monthly credit card statement. I finally called today to figure out what had been going on, only to get an overseas CSR who was not authorized to cancel my digital subscription and refund my entire charges since November. I was referred to their management team member Ann, who offered to credit two months, stating that they used the print expiration date as their authorization to subsequently charge me, and that she was only authorized to issue two full mon
GetHuman：让我们量化一下您与Barnes & Noble联系的经验。在1到5的范围内，如何轻松解决Barnes & Noble问题？
~Turbodog：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Turbodog：在沟通方面，我会给他们五分之三的one。
GetHuman：Barnes & Noble快速有效地解决问题的能力又如何呢？
~Turbodog：为此，我要说出五分之二的five。
GetHuman：最后-对其他Barnes & Noble客户有何建议？
~Turbodog：在一天中的早些时候或深夜给他们打电话。不要忘记Barnes & Noble可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Turbodog在November 14, 2017发生的Barnes & Noble客户服务问题中得到了一些有用的反馈和措辞。