Bank of America: Customer Service rep was rude, and condescendin...
GetHuman用户~Anonymous来自November 27., 2017的Bank of America条客户评论
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Bank of America customers when your case took place?
~Anonymous: Sure. It was evening, on November 26..
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Bank of America problems)
~Anonymous: "Account access" was why I was trying to call.
~Anonymous's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Customer Service rep was rude, and condescending. I would be surprised if she graduated high school. They are actually worse than AT&T!
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Anonymous: 在一天中的早些时候或深夜给他们打电话。不要忘记Bank of America可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Bank of America customer service problem that occurred on November 26., 2017.