Asus: Poor service
GetHuman用户GetHuman-wendykhe来自December 3rd, 2017的Asus条客户评论
GetHuman-wendykhe案的背景
GetHuman：GetHuman-wendykhe-您能告诉我们其他Asus个客户何时提起诉讼吗？
GetHuman-wendykhe：Yup。在November 25th上是afternoon。
GetHuman：您是否接触到Asus，如果可以，怎么做？
GetHuman-wendykhe：我使用了我在GetHuman Asus客户电话号码页面上找到的877-339-2787号码：Asus客户服务电话号码 GetHuman：这些常见的Asus客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-wendykhe 常见 Asus 问题的列表）
GetHuman-wendykhe：“ Track a Package”是我尝试使用to call的原因。
GetHuman-wendykhe对Asus客户服务的评价
GetHuman：那么，您如何总结GetHuman的Asus客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-wendykhe：Poor service
GetHuman：您能从11/25/17发生的事情中告诉我们其他人吗？
GetHuman-wendykhe：I would rate them a zero if that was an option. I had a ** month old laptop and the hard drive crashed out of nowhere. They refused to replace under warranty. Claiming it was "third party". ??? After a simple conversation and over-the-phone test, it was determined that in fact it was a lemon. The first time I sent it back they replaced the touchpad?? That's like replacing the steering wheel when you took your car in for new tires. Stupidest thing ever. After many calls and sending it in twice with no success, I called my local consumer advocate dept at a major TV station. That got their attention right away. They would have replaced the harddrive very quickly, if they hadn't ignored the escallated cust serv's request to replace the harddrive. I STILL had to make the rounds to ensure the work was done. It's a long, tiring, * month story. Bottom line, call your local consumer advocate, because manufacturers don't like to mess with the media...and don't buy ASUS.
GetHuman：让我们量化一下您与Asus联系的经验。在1到5的范围内，如何轻松解决Asus问题？
GetHuman-wendykhe：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-wendykhe：在沟通方面，我会给他们五分之三的three。
GetHuman：Asus快速有效地解决问题的能力又如何呢？
GetHuman-wendykhe：为此，我要说出五分之二的one。
GetHuman：最后-对其他Asus客户有何建议？
GetHuman-wendykhe：在一天中的早些时候或深夜给他们打电话。不要忘记Asus可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-wendykhe在November 25th, 2017发生的Asus客户服务问题中得到了一些有用的反馈和措辞。