Asus: Common sense (and good business) would tell you...

GetHuman用户~lizvbeck来自नवंबर १४, २०१७的Asus条客户评论

~lizvbeck案的背景

GetHuman:~lizvbeck-您能告诉我们其他Asus个客户何时提起诉讼吗?
~lizvbeck:Sure。在नवंबर १२上是morning。
GetHuman:您是否接触到Asus,如果可以,怎么做?
~lizvbeck:我使用了我在GetHuman Asus客户电话号码页面上找到的877-339-2787号码:Asus客户服务电话号码
GetHuman:这些常见的Asus客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~lizvbeck 常见 Asus 问题的列表)
~lizvbeck:“ Refund a Charge”是我尝试使用to call的原因。

~lizvbeck对Asus客户服务的评价

GetHuman:那么,您如何总结GetHuman的Asus客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~lizvbeck:Common sense (and good business) would tell you that if you send someone a broken piece of equipment, you need to replace it. We paid $*** for a Nexus * Tablet. Obviously, we were expecting a tablet that was in good working condition. If we received a broken one, I still don't understand why we would have to pay to have it fixed. I even asked the technician, "So you're telling me that if you have a broken tablet there in your center, rather than fixing it, you can just ship it out and then force the customer to pay to fix it?" He still insisted, "Yes, you will have to be responsible for fixing it." He shouldn't even have been talking about FIXING THE DUMB THING. He should have been talking about how sorry he was that we received a broken one and should have been talking about how he would get what we ordered sent right out (a new, WORKING, UNBROKEN Tablet.) We will NEVER purchase an ASUS product EVER AGAIN and have already expressed our opinion of your customer service to a fri
GetHuman:让我们量化一下您与Asus联系的经验。在1到5的范围内,如何轻松解决Asus问题?
~lizvbeck:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~lizvbeck:在沟通方面,我会给他们五分之三的three。
GetHuman:Asus快速有效地解决问题的能力又如何呢?
~lizvbeck:为此,我要说出五分之二的one。
GetHuman:最后-对其他Asus客户有何建议?
~lizvbeck:在一天中的早些时候或深夜给他们打电话。不要忘记Asus可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~lizvbeck在नवंबर १२, २०१७发生的Asus客户服务问题中得到了一些有用的反馈和措辞。

Asus

2.08 of 5 stars | 193条评论

~lizvbeck的Asus评论

寻求帮助的困难
4 5星
沟通质量
3 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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