Astoria Bank: After waiting almost forever, one of the nastie...
GetHuman用户GetHuman-416579来自November 2nd, 2017的Astoria Bank条客户评论
GetHuman-416579案的背景
GetHuman：GetHuman-416579-您能告诉我们其他Astoria Bank个客户何时提起诉讼吗？
GetHuman-416579：Yes。在October 28th上是morning。
GetHuman：您是否接触到Astoria Bank，如果可以，怎么做？
GetHuman：这些常见的Astoria Bank客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-416579 常见 Astoria Bank 问题的列表）
GetHuman-416579：“ Complaint”是我尝试使用to call的原因。
GetHuman-416579对Astoria Bank客户服务的评价
GetHuman：那么，您如何总结GetHuman的Astoria Bank客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-416579：After waiting almost forever, one of the nastier "customer Service" boileroom operators, abusively accused my wife and I of defaulting on last month's mortgage payment. In fact, we have the timely cancelled check and were instructed to fax it to the servicer. This was done and for almost * *** weeks have tried to get someone ( anyone??) to return our calls and confirm receipt of the fax. As there seems to be no one in charge, we were summarily dismissed from the calls, with no confirmation. We have been with Ast Fed for almost ** years. This treatment is beyond the money center banks. It is like dealing with ignorant and hostile pepolple. Maybe a new servicer is in order?
GetHuman：让我们量化一下您与Astoria Bank联系的经验。在1到5的范围内，如何轻松解决Astoria Bank问题？
GetHuman-416579：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-416579：在沟通方面，我会给他们五分之三的five。
GetHuman：Astoria Bank快速有效地解决问题的能力又如何呢？
GetHuman-416579：为此，我要说出五分之二的three。
GetHuman：最后-对其他Astoria Bank客户有何建议？
GetHuman-416579：在一天中的早些时候或深夜给他们打电话。不要忘记Astoria Bank可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-416579在October 28th, 2017发生的Astoria Bank客户服务问题中得到了一些有用的反馈和措辞。