I have an issue with my apple music artist page

GetHuman用户GetHuman-jameshoo来自December 8th, 2017的Apple条客户评论

Background on GetHuman-jameshoo's case

GetHuman: GetHuman-jameshoo - can you tell our other Apple customers when your case took place?
GetHuman-jameshoo: Yes. It was afternoon, on November 30th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman-jameshoo: I used the 800-275-2273 number I found for on the GetHuman Apple customer phone number page I was on: Apple Customer Service Phone Number
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jameshoo a list of common Apple problems)
GetHuman-jameshoo: "Dispute a Charge" was why I was trying to call.

GetHuman-jameshoo's review of Apple customer service

GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jameshoo: I have an issue with my apple music artist page
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-jameshoo: Dear iTunes Guru: My name is James Hooker. I have my music for sale on itunes. There on my artist page is a song called "Lovely Girl" which is NOT my song or recording, but it shows up as the artist being "James Hooker"! I have no clue at all who this is. I have NOTHING to do with this song! How on earth do I go about getting it removed without lawyers and all the ******** that entails? It's NOT my style, at all, and I don't want my fans scratching their heads when they see that this is my "latest release"! Also, this song shows up on youtube and the artist name there is simply "Hooker", which is fine for youtube, I guess, but this song should NOT appear on my itunes*apple music page*s. Thank You Very Much - James
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-jameshoo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jameshoo: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-jameshoo: For that I would say four out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-jameshoo: 在一天中的早些时候或深夜给他们打电话。不要忘记Apple可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jameshoo taken from his Apple customer service problem that occurred on November 30th, 2017.


3.05 of 5 stars | 308 reviews

GetHuman-jameshoo's Apple Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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