American Express: This was very strange. DirecTV rejected my paym...
GetHuman用户~DrTCH来自November 16., 2017的American Express条客户评论
~DrTCH案的背景
GetHuman：~DrTCH-您能告诉我们其他American Express个客户何时提起诉讼吗？
~DrTCH：Sure。在November 12.上是morning。
GetHuman：您是否接触到American Express，如果可以，怎么做？
GetHuman：这些常见的American Express客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~DrTCH 常见 American Express 问题的列表）
~DrTCH：“ Complaint”是我尝试使用to call的原因。
~DrTCH对American Express客户服务的评价
GetHuman：那么，您如何总结GetHuman的American Express客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~DrTCH：This was very strange. DirecTV rejected my payment (I later learned I had slightly less on my "rewards card" than I realized). But, when I spoke to the AMEX people, they advised me that the payment was pending. Then, when I explained what happened and that there should have been no action on my card (as the transaction failed to be processed) they further advised me that I'd have an **day delay for that amount to return to my account. This is "no way to run an airline!!" When I have dealt with credit cards in the past..as a retail merchant and as a physician..a transaction either was processed, or it was not processed. No half-way. You, frankly, have a glitch in your system you need to remedy. I could understand a delay if this were a situation involving a dispute, but such is not the case here. As a matter of fact, I recently received an invitation to apply for an AMEX card. I am inclined to reject the offer, in light of this experience.
GetHuman：让我们量化一下您与American Express联系的经验。在1到5的范围内，如何轻松解决American Express问题？
~DrTCH：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~DrTCH：在沟通方面，我会给他们五分之三的three。
GetHuman：American Express快速有效地解决问题的能力又如何呢？
~DrTCH：为此，我要说出五分之二的four。
GetHuman：最后-对其他American Express客户有何建议？
~DrTCH：在一天中的早些时候或深夜给他们打电话。不要忘记American Express可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~DrTCH在November 12., 2017发生的American Express客户服务问题中得到了一些有用的反馈和措辞。