American Express: Problem: I received someone else's application...

GetHuman用户~BZG来自novembre 28, 2017的American Express条客户评论

~BZG案的背景

GetHuman:~BZG-您能告诉我们其他American Express个客户何时提起诉讼吗?
~BZG:Sure。在novembre 26上是morning。
GetHuman:您是否接触到American Express,如果可以,怎么做?
~BZG:我使用了我在GetHuman American Express客户电话号码页面上找到的800-528-4800号码:American Express客户服务电话号码
GetHuman:这些常见的American Express客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~BZG 常见 American Express 问题的列表)
~BZG:“ Complaint”是我尝试使用to call的原因。

~BZG对American Express客户服务的评价

GetHuman:那么,您如何总结GetHuman的American Express客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~BZG:Problem: I received someone else's application for a card in my envelope. My call was to *) Be sure Amex was aware of the mistake & *) no one applies for Amex credit card in my name. I finally reached "applications" & "new accounts" to resolve. So far no one has applied for credit in my name. I don't know that it's resolved but Amex is aware. Nancy was very helpful. She listened very carefully to my complaint*problem and transferred me to Sini who ran a check under my name. There are no applications under my name(so far). I was reluctant to give my SSN. I did't. Should anything show up under my name I will not be responsible.*Sini was hard to understand. I'm satisfied that Amex is aware but there is no guarantee that some unscrupulous person would take advantage of the situation.
GetHuman:让我们量化一下您与American Express联系的经验。在1到5的范围内,如何轻松解决American Express问题?
~BZG:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~BZG:在沟通方面,我会给他们五分之三的three。
GetHuman:American Express快速有效地解决问题的能力又如何呢?
~BZG:为此,我要说出五分之二的two。
GetHuman:最后-对其他American Express客户有何建议?
~BZG:在一天中的早些时候或深夜给他们打电话。不要忘记American Express可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~BZG在novembre 26, 2017发生的American Express客户服务问题中得到了一些有用的反馈和措辞。

American Express

3.00 of 5 stars | 214条评论

~BZG的American Express评论

寻求帮助的困难
4 5星
沟通质量
3 5星
及时和专业
2 5星
整体客户服务评分
3 5星

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