American Airlines: Was put on hold for * hr ** min without connect...
GetHuman用户~Horrified Customer来自November 27th, 2017的American Airlines条客户评论
Background on ~Horrified Customer's case
GetHuman: ~Horrified Customer - can you tell our other American Airlines customers when your case took place?
~Horrified Customer: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrified Customer a list of common American Airlines problems)
~Horrified Customer: "Flight Inquiry" was why I was trying to call.
~Horrified Customer's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrified Customer: Was put on hold for * hr ** min without connecting! Had to terminate call. Will try again tomorrow
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Horrified Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrified Customer: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Horrified Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Horrified Customer: 在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Horrified Customer taken from his American Airlines customer service problem that occurred on November 25th, 2017.