American Airlines: Only way to get answers is if you are Platinum...

GetHuman用户~anonymous来自November 28th, 2017的American Airlines条客户评论

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other American Airlines customers when your case took place?
~anonymous: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to American Airlines, and if so, how?
~anonymous: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common American Airlines problems)
~anonymous: "Make a booking" was why I was trying to call.

~anonymous's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Only way to get answers is if you are Platinum or higher AAdvantage member. Then you have slightly better of quick answer. Used to be better before they merged with USAir.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~anonymous: 在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his American Airlines customer service problem that occurred on November 23rd, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~anonymous's American Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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