American Airlines: I needed a very important question answered and...
A American Airlines customer review by GetHuman user ~Berna King from November 10th, 2017
Background on ~Berna King's case
GetHuman: ~Berna King - can you tell our other American Airlines customers when your case took place?
~Berna King: Yup. It was evening, on November 6th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Berna King a list of common American Airlines problems)
~Berna King: "Complaint" was why I was trying to call.
~Berna King's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Berna King: I needed a very important question answered and the agent I finally reached had absolutely NO information. I am very upset.*Berna King ***-***-****.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Berna King: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Berna King: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Berna King: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Berna King: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Berna King taken from his American Airlines customer service problem that occurred on November 6th, 2017.