American Airlines: After choosing the 'on hold' option I was simpl...
GetHuman用户GetHuman-319504来自November 27th, 2017的American Airlines条客户评论
Background on GetHuman-319504's case
GetHuman: GetHuman-319504 - can you tell our other American Airlines customers when your case took place?
GetHuman-319504: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319504 a list of common American Airlines problems)
GetHuman-319504: "Problem With a Flight" was why I was trying to call.
GetHuman-319504's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319504: After choosing the 'on hold' option I was simply disconnected after * minutes. Called again and this time chose the 'call back' option' The did call back ** mins later but were unable to cancel or credit the reservation I had made ** mins prior to the call.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-319504: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319504: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-319504: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-319504: 在一天中的早些时候或深夜给他们打电话。不要忘记American Airlines可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319504 taken from his American Airlines customer service problem that occurred on November 26th, 2017.