Ameren UE: I was on hold yesterday evening for ** minutes...
GetHuman用户~Pmurray来自November 5th, 2017的Ameren UE条客户评论
~Pmurray案的背景
GetHuman：~Pmurray-您能告诉我们其他Ameren UE个客户何时提起诉讼吗？
~Pmurray：Yes I can。在October 28th上是evening。
GetHuman：您是否接触到Ameren UE，如果可以，怎么做？
GetHuman：这些常见的Ameren UE客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~Pmurray 常见 Ameren UE 问题的列表）
~Pmurray：“ Lower my bill”是我尝试使用to call的原因。
~Pmurray对Ameren UE客户服务的评价
GetHuman：那么，您如何总结GetHuman的Ameren UE客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~Pmurray：I was on hold yesterday evening for ** minutes and though the rep spoke very good english, was polite and tried to answer my question I was not satisfied because she still did not explain to me how nor why, if I am on budget billing, my bill went from $***.** a month to $***.**. Then she says for me not being charged for what I used isnt that the way Budget Billing is suppose to work? I thought the purpose was so customers who might have problems paying exorbitant bills might be able to spread the cost out over a ** month period? Ameren goes up and up on the rates every year claims they are here to help the community, the public and I do not see it. Their service ***** half the time and their customer service such as it is, even worse. Yet the public is consistently at the mercy of this monopoly because they are the only game in town. Congress or the PSC should be looking out for the interest of consumers.
GetHuman：让我们量化一下您与Ameren UE联系的经验。在1到5的范围内，如何轻松解决Ameren UE问题？
~Pmurray：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~Pmurray：在沟通方面，我会给他们五分之三的five。
GetHuman：Ameren UE快速有效地解决问题的能力又如何呢？
~Pmurray：为此，我要说出五分之二的five。
GetHuman：最后-对其他Ameren UE客户有何建议？
~Pmurray：在一天中的早些时候或深夜给他们打电话。不要忘记Ameren UE可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~Pmurray在October 28th, 2017发生的Ameren UE客户服务问题中得到了一些有用的反馈和措辞。