Alliance & Leicester (UK): I have been attempting to get a drawdown on my...
GetHuman用户~anon来自November 22, 2017的Alliance & Leicester (UK)条客户评论
~anon案的背景
GetHuman：~anon-您能告诉我们其他Alliance & Leicester (UK)个客户何时提起诉讼吗？
~anon：Yup。在November 18上是evening。
GetHuman：您是否接触到Alliance & Leicester (UK)，如果可以，怎么做？
GetHuman：这些常见的Alliance & Leicester (UK)客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~anon 常见 Alliance & Leicester (UK) 问题的列表）
~anon：“ Question”是我尝试使用to call的原因。
~anon对Alliance & Leicester (UK)客户服务的评价
GetHuman：那么，您如何总结GetHuman的Alliance & Leicester (UK)客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~anon：I have been attempting to get a drawdown on my flexible mortgage. In previous 'phone calls I was told it was a simple process and would only take *-* working days to get the money into my account.**But here I am * weeks later and counting, still no money. Throughout the many 'phone calls I have made to A&L to try and get this resolved (they have never bothered to contact me), I have noticed the following:-**The Helpdesk staff are friendly and polite, but can't actually make anything happen.**The Complaints Dept staff are friendly and polite, but can't make anything happen either. They seem to be just more experienced Helpdesk staff.**You can't talk to anyone beyond the Complaints Dept.**They are inflexible when dealing with issues which aren't covered by standard procedures. All they can do is follow internal protocols. You as a mere customer matter not one jot to them.**You cannot rely on any information they give you. For example, I was told twice that a cheque was in the post to me.
GetHuman：让我们量化一下您与Alliance & Leicester (UK)联系的经验。在1到5的范围内，如何轻松解决Alliance & Leicester (UK)问题？
~anon：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~anon：在沟通方面，我会给他们五分之三的one。
GetHuman：Alliance & Leicester (UK)快速有效地解决问题的能力又如何呢？
~anon：为此，我要说出五分之二的four。
GetHuman：最后-对其他Alliance & Leicester (UK)客户有何建议？
~anon：在一天中的早些时候或深夜给他们打电话。不要忘记Alliance & Leicester (UK)可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~anon在November 18, 2017发生的Alliance & Leicester (UK)客户服务问题中得到了一些有用的反馈和措辞。