AirBnB: We were cancelled by the host at the last minut...

GetHuman用户~Ladybug来自ноябрь 18-го, 2017的AirBnB条客户评论

~Ladybug案的背景

GetHuman:~Ladybug-您能告诉我们其他AirBnB个客户何时提起诉讼吗?
~Ladybug:Yes I can。在ноябрь 15-го上是middle of the night。
GetHuman:您是否接触到AirBnB,如果可以,怎么做?
~Ladybug:我使用了我在GetHuman AirBnB客户电话号码页面上找到的855-424-7262号码:AirBnB客户服务电话号码
GetHuman:这些常见的AirBnB客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Ladybug 常见 AirBnB 问题的列表)
~Ladybug:“ Account Access”是我尝试使用to call的原因。

~Ladybug对AirBnB客户服务的评价

GetHuman:那么,您如何总结GetHuman的AirBnB客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Ladybug:We were cancelled by the host at the last minutes due a problem caused by the previous tenant according to the host. further more, we were told by Airbnb Customer service we could apply the money we already paid toward the new rental which did not happen. We were still got charged the full amount. So I called again asked what happened, they could not tell me why. So I had to asked for a full refund for the cancelled rental fee, which Airbnb did. Since I had wasted so much time to all Airbnb to get things straighten out. Still as a customer I felt we had no protection of breach of contract from the host or Airbnb make any effort to assist the customer what so ever. Very disappointed with Airbnb Customer Service. Hopefully my future experience will be a better one. Thank you.
GetHuman:让我们量化一下您与AirBnB联系的经验。在1到5的范围内,如何轻松解决AirBnB问题?
~Ladybug:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Ladybug:在沟通方面,我会给他们五分之三的five。
GetHuman:AirBnB快速有效地解决问题的能力又如何呢?
~Ladybug:为此,我要说出五分之二的five。
GetHuman:最后-对其他AirBnB客户有何建议?
~Ladybug:在一天中的早些时候或深夜给他们打电话。不要忘记AirBnB可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Ladybug在ноябрь 15-го, 2017发生的AirBnB客户服务问题中得到了一些有用的反馈和措辞。

AirBnB

3.69 of 5 stars | 916条评论

~Ladybug的AirBnB评论

寻求帮助的困难
4 5星
沟通质量
5 5星
及时和专业
5 5星
整体客户服务评分
5 5星

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