GetHuman：GetHuman-joannaki-您能告诉我们其他Air China个客户何时提起诉讼吗？
GetHuman-joannaki：Yes。在December 3rd上是afternoon。
GetHuman：您是否接触到Air China，如果可以，怎么做？
GetHuman-joannaki：我使用了我在GetHuman Air China客户电话号码页面上找到的800-882-8122号码：Air China客户服务电话号码 GetHuman：这些常见的Air China客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-joannaki 常见 Air China 问题的列表）
GetHuman-joannaki：“ Baggage problem”是我尝试使用to call的原因。
GetHuman：那么，您如何总结GetHuman的Air China客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-joannaki：Complaint for Air China
GetHuman：您能从12/03/17发生的事情中告诉我们其他人吗？
GetHuman-joannaki：Dear sir or madam,**I am writing to ask for $*** cash compensation or Air China voucher for the huge inconvenience I encountered during my recent trip from U.S. to China.**I was trapped in Beijing one day due to Air China's fault, and one piece of my luggage was broken by Air China (image attached). **I took Air China from SFO to Nanjing, has one stop in Beijing (CA***&CA****), on April **, ****. E-ticket number:*** **********. I bought the tickets from Air China official website, not from agent. The first flight, CA*** was delayed more than one and a half hours, and landed at Beijing at *:** PM, more than one hours later than the scheduled time. Moreover, my next flight, CA****, stopped boarding at *:**pm (this time has been confirmed by more than one representatives of Air China's customer service), which left me less than ** mins to catch the next flight, including the taxi time, waiting for people ahead of me taking off on the plane etc., which is impossible especially for a woman older than ** years who went to Beijing airport for the first time like me!! I still ran as fast as I can try to catch the next flight, and reached the gate around *:**pm out of breath. However, the Air China staff at the gate refused to let me board, saying it was too late -- there was still **mins before the scheduled time of taking off. Then, the Air China staff said all flights the next day were full that I had to wait for TWO days! Actually there were still many seats of coach class, business class and first class next day at that time, however, they refused to upgrade me to these class -- in U.S. for cases like this, the airplane company will give the customer the soonest next flight and upgrade them to whatever class available. Air China refused to do so. **What the worse was, the Air China staff refused to accommodate me, asking me to find hotel on my own! I am more than ** years old, didn't have cell phone nor computer with me, first time to be in Beijing airport, and it was late that day. I begged many people to help me to find a hotel in the airport, but no one helped. Almost after three hours, finally, a secure guy pitied me and used his cell phone to book a hotel for me. When I reached the hotel, it was almost midnight! I have many health problems like high blood pressure, headache and insomnia. I just finished a very long flight, almost ** hours. I must have a good rest which I had ZERO that day. **My daughter and my son in law found I was treated horribly and worried about my health, so they decided to contact Air China's customer service themselves to try to find a earlier flight to get me back to Nanjing, my home. She has a full time job as sr. software engineer, and my son in low is a lawyer. Their jobs are very demanding. However, contacting with Air China customer service in China is time-consuming. So my daughter had to take half day paid time off to do this -- which cost her $***.**, her paycheck is $***.** per day. You can check the phone call history regarding my ticket to see how many times and how long she called the Air China customer services -- BTW, the phone calls were cut off more than once when she called so she needed to call back and started over again many times! **After a couple of hours phone call, finally my daughter found me an earlier flight, and the only flight available the next day, which took off at *:**am. I literately sleep zero minute that day, and left the hotel *:**am in the morning to the airport. *When I reached home, I sadly found one of my luggage was broken (images are attached)**The whole experience was horrible. It was totally the Air China's falt to cause me missing my flight. It does not make any sense that Air China did not provide me any reasonable help and accommodation, but left me alone to suffer the whole thing, which also results in my daughter loosing her half day paycheck! In addition, Air China broke my luggage.**I am asking at least $*** cash compensation or Air China voucher.*Thanks,**Best,**Liyun Han
GetHuman：让我们量化一下您与Air China联系的经验。在1到5的范围内，如何轻松解决Air China问题？
GetHuman-joannaki：为了给您找到帮助的方便，我会给他们五分之三的one。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-joannaki：在沟通方面，我会给他们五分之三的one。
GetHuman：Air China快速有效地解决问题的能力又如何呢？
GetHuman-joannaki：为此，我要说出五分之二的three。
GetHuman：最后-对其他Air China客户有何建议？
GetHuman-joannaki：在一天中的早些时候或深夜给他们打电话。不要忘记Air China可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-joannaki在December 3rd, 2017发生的Air China客户服务问题中得到了一些有用的反馈和措辞。