Air Canada complaint
GetHuman用户GetHuman-ads791来自November 30th, 2017的Air Canada条客户评论
GetHuman-ads791案的背景
GetHuman：GetHuman-ads791-您能告诉我们其他Air Canada个客户何时提起诉讼吗？
GetHuman-ads791：Yeah。在November 24th上是middle of the night。
GetHuman：您是否接触到Air Canada，如果可以，怎么做？
GetHuman：这些常见的Air Canada客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-ads791 常见 Air Canada 问题的列表）
GetHuman-ads791：“ Cancel flight”是我尝试使用to call的原因。
GetHuman-ads791对Air Canada客户服务的评价
GetHuman：那么，您如何总结GetHuman的Air Canada客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-ads791：Air Canada complaint
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-ads791：To Whom it May Concern,**I never write complaint letters, but this time someone at Air Canada must be held accountable for the incident that happened on November *, **** at Pearson Airport involving my family.**Our family was headed to New York La Guardia on AC Flight ***, ****am for my brother’s wedding. We arrived extra early as we were travelling with * year twins.*As we attempted to check in with agent, the agent noted that my * year old son’s last name contained a typo compared to the rest of our last names. (the VA was typed AV) on his name only.*The agent came to the quick conclusion that nothing can be done about this and her answer was quote “He ain’t getting on the plane”**Aside from the inappropriate and rude answer depicting a * year old on a family trip, the agent suggested the only way to rectify the situation was to go to Air Canada ticketing.*I ran over to the ticketing, leaving my wife with the twins and all our baggage and wedding garment bags to see the line was approx an hour wait said the “Air Canada greeting agent” on that line. I explained the issue and asked if it can be resolved quickly as time was now ticking to get into the long customs line.*The response “We have lineups for a reason, so get in line like everyone else”**If further details are required, I would be glad to get into many details- Including other rude comments made by Air Canada staff.**Bottom line: We missed the flight, but we were determined to get to New York and not miss a family wedding. *An Air Canada agent said there was * seat at *pm, * seats at *pm and * later in the evening, if I can manage to fix the name, suggesting no way to do that.**It’s tough to split a family travelling, especially with * toddlers.**We ended up going to terminal *, purchased West Jet seats for a flight an hour later at a cost of $****.**Our tickets were purchased via Aeroplan, we used ***,*** points, spent over $*** in taxes on those flights, $*** to get the name fixed and were even charged $** for the baggage because * of us did officially check in pending my son’s name fix.**I kindly ask Air Canada to do the right thing here and give our family the proper compensation.**A copy of this will be CC’d to the media.**Adam ****-***-****
GetHuman：让我们量化一下您与Air Canada联系的经验。在1到5的范围内，如何轻松解决Air Canada问题？
GetHuman-ads791：为了给您找到帮助的方便，我会给他们五分之三的two。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-ads791：在沟通方面，我会给他们五分之三的five。
GetHuman：Air Canada快速有效地解决问题的能力又如何呢？
GetHuman-ads791：为此，我要说出五分之二的four。
GetHuman：最后-对其他Air Canada客户有何建议？
GetHuman-ads791：在一天中的早些时候或深夜给他们打电话。不要忘记Air Canada可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-ads791在November 24th, 2017发生的Air Canada客户服务问题中得到了一些有用的反馈和措辞。