Aeropostale: Horrible experience!!! Ordered $*** worth of cl...

GetHuman用户~yatzy来自ноябрь 25-го, 2017的Aeropostale条客户评论

~yatzy案的背景

GetHuman:~yatzy-您能告诉我们其他Aeropostale个客户何时提起诉讼吗?
~yatzy:Sure。在ноябрь 23-го上是middle of the night。
GetHuman:您是否接触到Aeropostale,如果可以,怎么做?
~yatzy:我使用了我在GetHuman Aeropostale客户电话号码页面上找到的877-289-2376号码:Aeropostale客户服务电话号码
GetHuman:这些常见的Aeropostale客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~yatzy 常见 Aeropostale 问题的列表)
~yatzy:“ Cancel order”是我尝试使用to call的原因。

~yatzy对Aeropostale客户服务的评价

GetHuman:那么,您如何总结GetHuman的Aeropostale客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~yatzy:Horrible experience!!! Ordered $*** worth of clothing for Christmas gifts. Was emailed that they were out of one of the shirts and would not honor replacing the shirt. Ok, I had them just refund the money. The order finally came with another shirt missing and I called to have them replace the shirt. They first said no problem, then said "let me confirm that", came back and said no we can sell you a shirt at full price with free shipping, not the sale price I paid. I explained that they made the mistake and should send the shirt they left out. They would not. I had to be forceable with them to just give me my money back. I will never shop online with them again, too much of a hassle. I was on the phone trying to reason with them for over an hour. Their policies and corporate culture towards customers is arrogant and Condescending. I was frazzled just talking to customer service.
GetHuman:让我们量化一下您与Aeropostale联系的经验。在1到5的范围内,如何轻松解决Aeropostale问题?
~yatzy:为了给您找到帮助的方便,我会给他们五分之三的one。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~yatzy:在沟通方面,我会给他们五分之三的four。
GetHuman:Aeropostale快速有效地解决问题的能力又如何呢?
~yatzy:为此,我要说出五分之二的one。
GetHuman:最后-对其他Aeropostale客户有何建议?
~yatzy:在一天中的早些时候或深夜给他们打电话。不要忘记Aeropostale可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~yatzy在ноябрь 23-го, 2017发生的Aeropostale客户服务问题中得到了一些有用的反馈和措辞。

Aeropostale

1.50 of 5 stars | 24条评论

~yatzy的Aeropostale评论

寻求帮助的困难
1 5星
沟通质量
4 5星
及时和专业
1 5星
整体客户服务评分
2 5星

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