AT&T: Report a poor customer service experience
GetHuman用户GetHuman-ldyjrw来自Dezember 1., 2017的AT&T条客户评论
GetHuman-ldyjrw案的背景
GetHuman：GetHuman-ldyjrw-您能告诉我们其他AT&T个客户何时提起诉讼吗？
GetHuman-ldyjrw：Yeah。在November 24.上是afternoon。
GetHuman：您是否接触到AT&T，如果可以，怎么做？
GetHuman-ldyjrw：我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码：AT&T客户服务电话号码 GetHuman：这些常见的AT&T客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-ldyjrw 常见 AT&T 问题的列表）
GetHuman-ldyjrw：“ Device Support”是我尝试使用to call的原因。
GetHuman-ldyjrw对AT&T客户服务的评价
GetHuman：那么，您如何总结GetHuman的AT&T客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-ldyjrw：Report a poor customer service experience
GetHuman：您能从11/24/17发生的事情中告诉我们其他人吗？
GetHuman-ldyjrw：Manager at ** Eastex Freeway and FM **** on Sunday January **st **** reluctant and unwillingness to help find a resolution to insuring I had a working phone since the technical location was closed. Only options were go to the tech store on Monday or pay $***.** for a new phone. When my brand new phone purchased December *th **** just short of two months suddenly shut down and never came back on again. As with most people today my cell phone is my one and only telephone. I have to pay for the new, none working phone and for service to it and be let without any form of phone communication and she seem to think this was helping a long term customer. I have been a customer loyal customer from Houston Cellular to Cingular Cellular to AT&T I have never had cellular service with any other provider from one merger to the next and to have not just one but two members of your management team treat me unfairly for what was such a simple fix after much probing and constant questions I had to ask to finally get the manager in charge to say if I had an old phone at home they could put a new Sim card in it and activate it. She did not willing offer this to me I had to pull this option out of her by informing her to do without a phone or paying $***.** was unacceptable by asking her if they could provide me a loaner phone or something to use. I confirmed with the manager before I let I would not have to start the process all over again and wait in line. She said no just tell them I had a nice appointment with the same rep Trineisha because it would take just a few minutes to put the new sim card in the phone. When I returned Trineisha was on a break I * told by Lisa another person in charge a ND I was told by her I could wait for her to get off her break or get in line again and wait. I asked Lisa to get the other managers I spoke with earlier. Lisa went to the back and returned to say again I can wait for the rep to get off her break. I again informed her this is unacceptable and stated no one can take a few minutes to put in a sim card* wait for it she asked to see the phone, reached into a pouch she had around her waist pulled out a stack of Sim cards took off the case and back off my phone put it in and activated the phone. She could have confirmed with the other manager and took care of my issue minutes upon me entering the store instead they choose to purposely make me wait and get upset after the many many years of being with the same company write my first complaint letter. **The other reason for my complaint is, the only option at the technology store was a refurbished phone for replacement of a new phone barely two months old at brand new phone price. No adjustments and phone we know has already had an issue or two at the warranty doesn't start over on a phone that has had problems before will only have a ** month warranty. They only had two phones to choose from another I just didn't have time to deal with because I had to get to work. Again unacceptable to have to pay for something you don't have a new gold galaxy s* phone that works like new. **Joanelle Washington ****-***-****
GetHuman：让我们量化一下您与AT&T联系的经验。在1到5的范围内，如何轻松解决AT&T问题？
GetHuman-ldyjrw：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-ldyjrw：在沟通方面，我会给他们五分之三的three。
GetHuman：AT&T快速有效地解决问题的能力又如何呢？
GetHuman-ldyjrw：为此，我要说出五分之二的four。
GetHuman：最后-对其他AT&T客户有何建议？
GetHuman-ldyjrw：在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-ldyjrw在November 24., 2017发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。