AT&T: Background: I switched to Consumer Cellular due...

GetHuman用户~antman来自नवंबर १६, २०१७的AT&T条客户评论

~antman案的背景

GetHuman:~antman-您能告诉我们其他AT&T个客户何时提起诉讼吗?
~antman:Yup。在नवंबर ५上是late at night。
GetHuman:您是否接触到AT&T,如果可以,怎么做?
~antman:我使用了我在GetHuman AT&T客户电话号码页面上找到的800-331-0500号码:AT&T客户服务电话号码
GetHuman:这些常见的AT&T客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~antman 常见 AT&T 问题的列表)
~antman:“ Service problem”是我尝试使用to call的原因。

~antman对AT&T客户服务的评价

GetHuman:那么,您如何总结GetHuman的AT&T客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~antman:Background: I switched to Consumer Cellular due to their no contract, better costumer service and lower rates but AT&T continued to auto deduct their payment from my checking. I wanted: (*) to address the issue of the over payment and, (*) discontinue my DSL. I too was started in 'the southwest area' and was switched to another number where an automated voice instructed me to call *** which was then answered by my new carrier, Consumer Cellular. So I started again, the connection apparently dropped once, and interestingly, since AT&T should have top of the line phone communication the staff's voices were hard to follow at times as there was low level static and the volume was low enough that I asked them to please speak louder. A few prompts and transfers later I ended up APPARENTLY having both issues resolved though I won't really know until I am refunded about a month from now.* Being able to speak with a human being was well worth it as I had had NO luck via the ATT web site
GetHuman:让我们量化一下您与AT&T联系的经验。在1到5的范围内,如何轻松解决AT&T问题?
~antman:为了给您找到帮助的方便,我会给他们五分之三的three。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~antman:在沟通方面,我会给他们五分之三的four。
GetHuman:AT&T快速有效地解决问题的能力又如何呢?
~antman:为此,我要说出五分之二的one。
GetHuman:最后-对其他AT&T客户有何建议?
~antman:在一天中的早些时候或深夜给他们打电话。不要忘记AT&T可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~antman在नवंबर ५, २०१७发生的AT&T客户服务问题中得到了一些有用的反馈和措辞。

AT&T

2.20 of 5 stars | 1151条评论

~antman的AT&T评论

寻求帮助的困难
3 5星
沟通质量
4 5星
及时和专业
1 5星
整体客户服务评分
3 5星

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