AT&T Wireless: It took two calls to solve my problem. The peop...
GetHuman用户~Lola来自November 20., 2017的AT&T Wireless条客户评论
Background on ~Lola's case
GetHuman: ~Lola - can you tell our other AT&T Wireless customers when your case took place?
~Lola: Yup. It was evening, on November 11..
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lola a list of common AT&T Wireless problems)
~Lola: "Billing" was why I was trying to call.
~Lola's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lola: It took two calls to solve my problem. The people I actually talked to were great. I was transferred, left on hold for over ** min, then rep I got transferred to hung up on me.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Lola: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lola: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Lola: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Lola: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T Wireless可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~Lola taken from his AT&T Wireless customer service problem that occurred on November 11., 2017.