AT&T Wireless: I never got a response. I can't dial out on my...
GetHuman用户~lfnoyes来自November 27th, 2017的AT&T Wireless条客户评论
Background on ~lfnoyes's case
GetHuman: ~lfnoyes - can you tell our other AT&T Wireless customers when your case took place?
~lfnoyes: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~lfnoyes a list of common AT&T Wireless problems)
~lfnoyes: "Update account information" was why I was trying to call.
~lfnoyes's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lfnoyes: I never got a response. I can't dial out on my Uverse phone, so I went online and tried for half an hour to get through to AT&T. I was hoping the Live Chat function might help, but it never worked. On many screens it was mentioned but there was no link. Your pages are incredibly slow to load--worst I've seen in years. This is the second time this year my phone has stopped working. Uverse is just horrible. I will be looking for another supplier for Internet and phone.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~lfnoyes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lfnoyes: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~lfnoyes: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~lfnoyes: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T Wireless可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from ~lfnoyes taken from his AT&T Wireless customer service problem that occurred on November 20th, 2017.