AT&T U-Verse: Serves is bad

GetHuman用户GetHuman-hopejazz来自Dezember 2., 2017的AT&T U-Verse条客户评论

Background on GetHuman-hopejazz's case

GetHuman: GetHuman-hopejazz - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-hopejazz: Sure. It was afternoon, on November 25..
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-hopejazz: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hopejazz a list of common AT&T U-Verse problems)
GetHuman-hopejazz: "Lost phone" was why I was trying to call.

GetHuman-hopejazz's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hopejazz: Serves is bad
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-hopejazz: I have had U Verse for years live in small town its spring time and again my service cuts out every to min this will last all summer.This has happen for the last years. They know cables and wires need replaced in by town and refuse to fix them I was told by all the repair man its not cost efficient to at&t to fix it, but they want my check every month so again I will be demanding money off my bill because its not cost efficient for me to pay for serves I'm not getting. This is the worst serves DON'T GET U verse
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-hopejazz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hopejazz: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-hopejazz: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-hopejazz: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T U-Verse可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hopejazz taken from his AT&T U-Verse customer service problem that occurred on November 25., 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-hopejazz's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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