AT&T U-Verse: If I could rate with a negative star, I would...

GetHuman用户GetHuman-kkros12来自noviembre 29º, 2017的AT&T U-Verse条客户评论

Background on GetHuman-kkros12's case

GetHuman: GetHuman-kkros12 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-kkros12: Sure. It was morning, on noviembre 28º.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-kkros12: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kkros12 a list of common AT&T U-Verse problems)
GetHuman-kkros12: "Cancel service" was why I was trying to call.

GetHuman-kkros12's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kkros12: If I could rate with a negative star, I would. Never complained about a company til now. I had an internet issue, was advised I should upgrade to U-Verse. Worst decision ever!!! They rolled in my landline and switched to VOIP without my knowledge*consent. Then when switching back, they did not connect my alarm and disconnected my VM. I've spent * hours and * different contacts today trying to get resolved without any resolution. And now my phone is suddenly off (due to conflict of line in use) and no one seems to know how*why that happened and cannot fix for *-* days. DO NOT USE UVERSE!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-kkros12: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kkros12: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-kkros12: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-kkros12: 在一天中的早些时候或深夜给他们打电话。不要忘记AT&T U-Verse可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kkros12 taken from his AT&T U-Verse customer service problem that occurred on noviembre 28º, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-kkros12's AT&T U-Verse Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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