I have been unable to connect with the iTunes s...

GetHuman用户~STEPHANIE来自ноябрь 14-го, 2017的iTunes条客户评论

~STEPHANIE案的背景

GetHuman:~STEPHANIE-您能告诉我们其他iTunes个客户何时提起诉讼吗?
~STEPHANIE:Yes。在ноябрь 5-го上是evening。
GetHuman:您是否接触到iTunes,如果可以,怎么做?
~STEPHANIE:我使用了我在GetHuman iTunes客户电话号码页面上找到的800-676-2775号码:iTunes客户服务电话号码
GetHuman:这些常见的iTunes客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~STEPHANIE 常见 iTunes 问题的列表)
~STEPHANIE:“ Cancel order”是我尝试使用to call的原因。

~STEPHANIE对iTunes客户服务的评价

GetHuman:那么,您如何总结GetHuman的iTunes客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~STEPHANIE:I have been unable to connect with the iTunes site because of old computer and using out of date versions. Therefore I have been unable to get into my iTunes account because I wanted to cancel my auto-renew netflix account. Netflix advised me that the only way to cancel my subscription is to go through iTunes and gave me the number to call to get this done for me. I began my conversation saying that I just wanted to cancel netflix. The support advisor informed me that he didn't understand what I was talking about and there was nothing he could do. I then proceeded with, "What do you mean you can't help me"?... The Sergio said I don't know what you want. Which he definitely knew darn well what I was asking for. This went on for about ** min. back and forth What is your name. what is your apple id? what is your address? Then he couldn't find any account connected with my iTunes ID or my name or anything. I got put on hold a lot and then he came back and said oh Yes! we found it. it was
GetHuman:让我们量化一下您与iTunes联系的经验。在1到5的范围内,如何轻松解决iTunes问题?
~STEPHANIE:为了给您找到帮助的方便,我会给他们五分之三的four。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~STEPHANIE:在沟通方面,我会给他们五分之三的one。
GetHuman:iTunes快速有效地解决问题的能力又如何呢?
~STEPHANIE:为此,我要说出五分之二的two。
GetHuman:最后-对其他iTunes客户有何建议?
~STEPHANIE:在一天中的早些时候或深夜给他们打电话。不要忘记iTunes可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~STEPHANIE在ноябрь 5-го, 2017发生的iTunes客户服务问题中得到了一些有用的反馈和措辞。

iTunes

2.83 of 5 stars | 179条评论

~STEPHANIE的iTunes评论

寻求帮助的困难
4 5星
沟通质量
1 5星
及时和专业
2 5星
整体客户服务评分
2 5星

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