Virgin Mobile: After several hours of trying to get to trackin...
GetHuman用户~katman来自November 14, 2017的Virgin Mobile条客户评论
~katman案的背景
GetHuman：~katman-您能告诉我们其他Virgin Mobile个客户何时提起诉讼吗？
~katman：Sure。在November 6上是morning。
GetHuman：您是否接触到Virgin Mobile，如果可以，怎么做？
GetHuman：这些常见的Virgin Mobile客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 ~katman 常见 Virgin Mobile 问题的列表）
~katman：“ Track an order”是我尝试使用to call的原因。
~katman对Virgin Mobile客户服务的评价
GetHuman：那么，您如何总结GetHuman的Virgin Mobile客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
~katman：After several hours of trying to get to tracking info after ordering a phone online at their website, I called customer support, only to go through menu after menu...finally getting to a human who wanted all my personal info, only to transfer me to another human who said they needed to transfer me (another long wait)...only to get to the last human who said he needed to transfer me because VM is going thru an upgrade system...and he's not on it yet...so, he put me on hold only to be disconnected after ** minutes of waiting. Additionally, they have the worst interactive website I've ever seen for a large company...too many deadends and text mistakes. When I printed my receipt it said I had no items in the cart, yet charged my credit card. They are soooooo screwed up.
GetHuman：让我们量化一下您与Virgin Mobile联系的经验。在1到5的范围内，如何轻松解决Virgin Mobile问题？
~katman：为了给您找到帮助的方便，我会给他们五分之三的five。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
~katman：在沟通方面，我会给他们五分之三的two。
GetHuman：Virgin Mobile快速有效地解决问题的能力又如何呢？
~katman：为此，我要说出五分之二的five。
GetHuman：最后-对其他Virgin Mobile客户有何建议？
~katman：在一天中的早些时候或深夜给他们打电话。不要忘记Virgin Mobile可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 ~katman在November 6, 2017发生的Virgin Mobile客户服务问题中得到了一些有用的反馈和措辞。