Verizon: Total nightmare. Landline went dead from power...

GetHuman用户~Thinker来自November 6th, 2017的Verizon条客户评论

~Thinker案的背景

GetHuman:~Thinker-您能告诉我们其他Verizon个客户何时提起诉讼吗?
~Thinker:Yes I can。在November 2nd上是afternoon。
GetHuman:您是否接触到Verizon,如果可以,怎么做?
~Thinker:我使用了我在GetHuman Verizon客户电话号码页面上找到的800-837-4966号码:Verizon客户服务电话号码
GetHuman:这些常见的Verizon客户问题中,哪一个最能说明您想与他们交谈的原因?
(显示 ~Thinker 常见 Verizon 问题的列表)
~Thinker:“ Find supplier”是我尝试使用to call的原因。

~Thinker对Verizon客户服务的评价

GetHuman:那么,您如何总结GetHuman的Verizon客户社区的经验呢?对于使用此资源的数百万其他客户,我们将审查此处的任何ID,数字或代码以及任何不适当的词语。
~Thinker:Total nightmare. Landline went dead from power brown out but Fios was fine and came right back up. Figured out it was a Verizon problem (not my phone and not my home wires). But just getting a human who can help or who can enter it as a problem at Verzon is the problem. First, they just want to blame the customer. But I been on that ride and made SURE it was not my phone or my home. So, Eventually, you get a human but, they actually can*€*t help you! This is not the first time. When I have had this issue in past (land line as part of Fios), in all cases, I never once was able to get help!*I had the land line for *** during power out. But, you know, since the line has gone dead now over *-* years after a power outage, I*€*m dropping Verizon and getting Vonage or another service because, at least if the power is out and comes on, I can just plug the box back in and it works!*How is that I can call Apple and almost get a human right away with little problem and most of the time, they just
GetHuman:让我们量化一下您与Verizon联系的经验。在1到5的范围内,如何轻松解决Verizon问题?
~Thinker:为了给您找到帮助的方便,我会给他们五分之三的five。
GetHuman:沟通质量如何?您如何以1到5的等级对其评分?
~Thinker:在沟通方面,我会给他们五分之三的two。
GetHuman:Verizon快速有效地解决问题的能力又如何呢?
~Thinker:为此,我要说出五分之二的three。
GetHuman:最后-对其他Verizon客户有何建议?
~Thinker:在一天中的早些时候或深夜给他们打电话。不要忘记Verizon可能需要的任何个人或帐户信息,以了解您的身份。
GetHuman:好吧,你有它。 ~Thinker在November 2nd, 2017发生的Verizon客户服务问题中得到了一些有用的反馈和措辞。

Verizon

3.21 of 5 stars | 445条评论

~Thinker的Verizon评论

寻求帮助的困难
5 5星
沟通质量
2 5星
及时和专业
3 5星
整体客户服务评分
3 5星

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