I've been a USAA member since ****. Unfortunat...
GetHuman用户GetHuman-johnwil2来自November 29th, 2017的USAA条客户评论
GetHuman-johnwil2案的背景
GetHuman：GetHuman-johnwil2-您能告诉我们其他USAA个客户何时提起诉讼吗？
GetHuman-johnwil2：Yes。在November 27th上是morning。
GetHuman：您是否接触到USAA，如果可以，怎么做？
GetHuman-johnwil2：我使用了我在GetHuman USAA客户电话号码页面上找到的800-531-8722号码：USAA客户服务电话号码 GetHuman：这些常见的USAA客户问题中，哪一个最能说明您想与他们交谈的原因？
（显示 GetHuman-johnwil2 常见 USAA 问题的列表）
GetHuman-johnwil2：“ Cancel Account”是我尝试使用to call的原因。
GetHuman-johnwil2对USAA客户服务的评价
GetHuman：那么，您如何总结GetHuman的USAA客户社区的经验呢？对于使用此资源的数百万其他客户，我们将审查此处的任何ID，数字或代码以及任何不适当的词语。
GetHuman-johnwil2：I've been a USAA member since ****. Unfortunately, they are not the company they once were. I've recently had the following problems: *. Payments to medical professionals after accident took more than * months. They claimed I didn't tell them I was injured but I called them multiple times and spoke with all their reps. these are recorded lines but they have no records. *. My credit card was cancelled even though I have a credit of $*** on the card. They claimed I didn't authorize the new card and it was my fault when I never received the card from them. Then they told me I lied but didn't verify the card. *. Reps in the credit card division at executive escallations hung up on me twice when they would not refund a credit on my account for various internal rules that they are unable to detail. When I asked why they didn't call me back they told me they were too busy and didn't have to. *. Auto Insurance: rates are no longer competitive and service is lackluster. Wait times on hold continue to rise. *. As this company becomes a resource for all it continues to diminish the special features that made customers want to stay with them. Pity because I enjoyed their quality service for years and wish I could save the same. Expect many headaches similar to the largest of insurance companies.
GetHuman：让我们量化一下您与USAA联系的经验。在1到5的范围内，如何轻松解决USAA问题？
GetHuman-johnwil2：为了给您找到帮助的方便，我会给他们五分之三的four。
GetHuman：沟通质量如何？您如何以1到5的等级对其评分？
GetHuman-johnwil2：在沟通方面，我会给他们五分之三的five。
GetHuman：USAA快速有效地解决问题的能力又如何呢？
GetHuman-johnwil2：为此，我要说出五分之二的two。
GetHuman：最后-对其他USAA客户有何建议？
GetHuman-johnwil2：在一天中的早些时候或深夜给他们打电话。不要忘记USAA可能需要的任何个人或帐户信息，以了解您的身份。
GetHuman：好吧，你有它。 GetHuman-johnwil2在November 27th, 2017发生的USAA客户服务问题中得到了一些有用的反馈和措辞。